Staff at Kildare Village restaurant call off protest over changes to service charge

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Staff at Kildare Village restaurant call off protest over changes to service charge

The Le Pain Quotidien restaurant at Kildare Village

Staff at a popular restaurant in the Kildare Village shopping outlet have called off a planned protest at their premises.

A number of staff at the well-known Le Pain Quotidien bakery and restaurant claim they are very unhappy over the abolition of an optional service charge on bills at the restaurant.

Some staff members were planning to refuse to work and to hold a protest outside the restaurant’s premises tomorrow, but this action has now been postponed.

Staff say they could lose up to €400 a month over an optional service charge being withdrawn from customers’ bills.

Currently, the discretionary service charge of 10% is added to bills, which most customers pay, according to the staff member.

Staff then receive 60% of this charge.

However, from July 1, this optional charge will be no longer added to bills.

Staff are fearful that customers will no longer tip without the optional service charge prompt, which will lead to a reduction in their income.

A spokesperson for Le Pain Quotidien's parent company, based in London, told KildareNow: "At the request of our customers, we are removing the service charge in Ireland.

"Customers can leave tips for our teams in either cash or electronic payment and these tips go direct to the team."